Technology and innovation

Massive Collections in the Technological Era


Massive Collections in the Technological Era


By Nicolás Camhi - April 30, 2024

By Trinidad Martínez A

April 25, 2024

Transforming the future of business
Transforming the future of business
Transforming the future of business

In the field of collections, facing the challenge of effectively and massively managing debts is not an easy task. Traditionally, this process has required personalized and direct management with each debtor, not only to establish contact but also to understand their reasons for non-compliance and, gradually, offer flexible solutions that facilitate payment. This approach is not only fundamental to maintain the financial health of companies, directly affecting their cash flow and tax obligations, but it is also a critical challenge that can become a burden if not properly managed.

Historically, mass collections have relied on extensive human teams in call centers. However, this methodology is increasingly falling out of use. Consumers avoid answering calls from unknown numbers, and the costs associated with an external collection team are significantly high. In addition, human limitations such as working hours and management capacity affect the efficiency of the process.

Contrasting this traditional approach with the possibilities offered by modern technology, we find a radically different landscape. Nowadays, it is possible to implement collection systems that use artificial intelligence to interact in a conversational and friendly manner with debtors. This technology is not only capable of being more empathetic, but also understands the business context and can escalate situations that require human intervention, all while operating continuously and efficiently.

The modern philosophy behind mass collections seeks to prevent non-payment and avoid costly and protracted legal processes. With flexible and personalized but large-scale approaches, which are only possible through this technology, we choose a path of friendly standardization instead of aggressive collections. At Vambe, our goal is to intelligently automate this entire process.

To achieve these objectives, we work with multiple artificial intelligence assistants specialized in different processes, such as understanding the debtor, negotiating payment commitments, offering discounts, and designing payment plans tailored to each client. But this is not limited to just a conversation: these assistants have the operational capacity to execute actions and make changes in the systems to materialize everything discussed in negotiation with the debtor, from adjusting the debt in the database to sending payment links and managing future notifications.

The future of mass collections is in technology. With current advances in artificial intelligence, it is feasible to radically change a sector that has traditionally been archaic and marginalized. Now is the time to change how things are handled in an area that has been seen as a last priority. At Vambe, we are at the forefront of this transformation. Our software not only provides modern tools for collections management, including analytics, contact management, automated prioritization, and payment solutions, but also allows companies to opt for an autonomous collection system. With this technology, a small team can effectively manage thousands of monthly collections, demonstrating that optimizing the equation between recovered capital and costs is the key to success in the technological age.


In the field of collections, facing the challenge of effectively and massively managing debts is not an easy task. Traditionally, this process has required personalized and direct management with each debtor, not only to establish contact but also to understand their reasons for non-compliance and, gradually, offer flexible solutions that facilitate payment. This approach is not only fundamental to maintain the financial health of companies, directly affecting their cash flow and tax obligations, but it is also a critical challenge that can become a burden if not properly managed.

Historically, mass collections have relied on extensive human teams in call centers. However, this methodology is increasingly falling out of use. Consumers avoid answering calls from unknown numbers, and the costs associated with an external collection team are significantly high. In addition, human limitations such as working hours and management capacity affect the efficiency of the process.

Contrasting this traditional approach with the possibilities offered by modern technology, we find a radically different landscape. Nowadays, it is possible to implement collection systems that use artificial intelligence to interact in a conversational and friendly manner with debtors. This technology is not only capable of being more empathetic, but also understands the business context and can escalate situations that require human intervention, all while operating continuously and efficiently.

The modern philosophy behind mass collections seeks to prevent non-payment and avoid costly and protracted legal processes. With flexible and personalized but large-scale approaches, which are only possible through this technology, we choose a path of friendly standardization instead of aggressive collections. At Vambe, our goal is to intelligently automate this entire process.

To achieve these objectives, we work with multiple artificial intelligence assistants specialized in different processes, such as understanding the debtor, negotiating payment commitments, offering discounts, and designing payment plans tailored to each client. But this is not limited to just a conversation: these assistants have the operational capacity to execute actions and make changes in the systems to materialize everything discussed in negotiation with the debtor, from adjusting the debt in the database to sending payment links and managing future notifications.

The future of mass collections is in technology. With current advances in artificial intelligence, it is feasible to radically change a sector that has traditionally been archaic and marginalized. Now is the time to change how things are handled in an area that has been seen as a last priority. At Vambe, we are at the forefront of this transformation. Our software not only provides modern tools for collections management, including analytics, contact management, automated prioritization, and payment solutions, but also allows companies to opt for an autonomous collection system. With this technology, a small team can effectively manage thousands of monthly collections, demonstrating that optimizing the equation between recovered capital and costs is the key to success in the technological age.


cómo usar el chat GPT
cómo usar el chat GPT
cómo usar el chat GPT